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Own The Pond
Quality Experience Assessment
Company Name
(Required)
Date
(Required)
Month
Month
Day
Year
Evaluator
(Required)
Location
(Required)
First Impressions
Was the external appearance of the business inviting and well-maintained?
(Required)
Yes
No
How was your first interaction with staff?
(Required)
Customer Service
How knowledgeable did the staff appear about their products/services?
(Required)
Was the staff attentive and responsive to inquiries or needs?
(Required)
Describe any negative experiences or areas for improvement in customer service.
(Required)
Product/Service
Quality of product/service received.
(Required)
Pricing fairness in relation to the perceived value.
(Required)
Availability and variety of products/services offered.
(Required)
Operational Efficiency
Were there any noticeable delays or inefficiencies in service delivery?
(Required)
How effectively do staff members communicate with each other and with customers?
(Required)
Assess the overall flow and organization of the business operations.
(Required)
Marketing & Brand Presence
How effectively is the company using marketing tools? (website, social media, advertising)
(Required)
Is the branding consistent and compelling across different platforms?
(Required)
Does the marketing strategy seem to target the appropriate audience?
(Required)
Strengths and Opportunities
What are the company’s biggest strengths and unique selling points?
(Required)
Identify areas of potential growth or unexplored opportunities.
(Required)
Areas for Improvement
Highlight any significant concerns or problems noted during the evaluation.
(Required)
Suggestions for how these issues could be addressed.
(Required)
Action Steps and Recommendations
Briefly outline the recommended next steps for addressing key issues.
(Required)
Propose how coaching or consultancy could aid in achieving these steps.
(Required)
Overall Evaluation
Overall satisfaction rating on a scale from 1 to 10.
(Required)
Would you recommend this company's product/service to others?
(Required)
Submit
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