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Own The Pond

Quality Experience Assessment

Date

First Impressions

Was the external appearance of the business inviting and well-maintained?
Yes
No

Customer Service

Product/Service

Quality of product/service received.
Pricing fairness in relation to the perceived value.
Availability and variety of products/services offered.

Operational Efficiency

Marketing & Brand Presence

Strengths and Opportunities

Areas for Improvement

Action Steps and Recommendations

Overall Evaluation

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